Troubleshoot Email Delivery

Troubleshooting

Diagnose missing, delayed, bounced, or spam-folder messages.

  1. Send a test from the Virfice screen.
  2. Verify SMTP host, port, encryption, username, and password.
  3. Confirm the From address is allowed by the SMTP account.
  4. Check the recipient’s spam and promotions folders.
  5. Review provider logs, sending limits, and bounce information.
  6. Verify SPF, DKIM, and DMARC for the sending domain.
  7. Check WordPress cron if queued messages are delayed.

If transactional email works but campaigns do not, review campaign status, recipient eligibility, batch size, and the queue.

Updated on August 19, 2026