Automation Overview
Automations
Understand triggers, steps, status, queues, and workflow statistics.
An automation starts when a trigger fires and then moves the contact through ordered steps.
Core concepts
- Trigger: the event that enrolls a contact.
- Action: work performed by Virfice, such as sending email or adding a tag.
- Wait: pauses the workflow for a configured duration.
- Condition: branches or controls behavior using contact or order data.
- Queue: contacts waiting for their next step.
- Statistics: processing and outcome data for the automation.