Troubleshoot Email Delivery
Troubleshooting
Diagnose missing, delayed, bounced, or spam-folder messages.
- Send a test from the Virfice screen.
- Verify SMTP host, port, encryption, username, and password.
- Confirm the From address is allowed by the SMTP account.
- Check the recipient’s spam and promotions folders.
- Review provider logs, sending limits, and bounce information.
- Verify SPF, DKIM, and DMARC for the sending domain.
- Check WordPress cron if queued messages are delayed.
If transactional email works but campaigns do not, review campaign status, recipient eligibility, batch size, and the queue.
